Frequently Asked Questions

Shipping

How long does delivery take?

Orders typically arrive within 7–20 business days depending on your location. International orders may take slightly longer due to customs processing.

Do you ship internationally?

Yes! We ship worldwide. Delivery times and rates vary by destination.

Will I receive tracking information?

Yes, once your order has been dispatched you will receive a tracking number via email so you can follow your shipment.

Returns & Refunds

What is your return policy?

We offer a 30-day return window from the date of delivery. Please visit our Refund Policy page for full details on how to initiate a return.

What if my item arrives damaged?

We're sorry to hear that! If your item arrives damaged, we will arrange a replacement for you. Please contact us at contact@livdecor.shop with your order number and photos of the damage, and we'll get it sorted quickly. See our Refund Policy for full details.

How long do refunds take?

Once your return is received and approved, refunds are typically processed within 5–10 business days back to your original payment method.

Orders

Can I cancel or modify my order?

We process orders quickly, so please contact us as soon as possible at contact@livdecor.shop if you need to make changes. We'll do our best to accommodate your request before the order is dispatched.

I haven't received an order confirmation — what should I do?

Please check your spam or junk folder first. If you still can't find it, email us at contact@livdecor.shop with your name and the email address used at checkout.

Products

Where can I find product dimensions and specifications?

Full dimensions, materials, and specifications are listed on each individual product page. If you have a specific question not covered there, feel free to reach out to us.

Are your products easy to install?

Most of our lighting and wall art pieces come with installation instructions. If you need additional guidance, contact us and we'll be happy to help.

Payments

What payment methods do you accept?

We accept all major credit and debit cards, as well as Shop Pay, Apple Pay, Google Pay, and Amazon Pay.

Is my payment information secure?

Absolutely. Our checkout is fully encrypted and secured. We never store your payment details — all transactions are processed through trusted, industry-standard payment providers.

Still have a question?

If you didn't find the answer you were looking for, email us at contact@livdecor.shop and include your order number if applicable. We'll get back to you within 24–48 hours.